Are you tired of struggling to find WiFi calling on your Samsung phone? You’re not alone. Many Samsung users have reported difficulties in accessing this feature, which is frustrating especially in areas with poor cellular reception. In this article, we’ll dive deep into the reasons behind this issue and provide you with troubleshooting steps to help you get WiFi calling up and running on your Samsung device.
The Concept of WiFi Calling
Before we dive into the troubleshooting process, let’s quickly understand what WiFi calling is and how it works. WiFi calling, also known as Voice over WiFi (VoWiFi), is a feature that allows you to make and receive phone calls using a WiFi network instead of your cellular network. This feature is especially useful in areas with weak or no cellular reception, such as basements, rural areas, or buildings with thick walls.
WiFi calling works by using the internet connection on your phone to make and receive calls. When you’re connected to a WiFi network, your phone can switch to WiFi calling mode, allowing you to communicate with others as if you were using your cellular network.
Troubleshooting Steps to Find WiFi Calling on Your Samsung
Now that we’ve covered the basics of WiFi calling, let’s get to the troubleshooting steps to help you find this feature on your Samsung phone.
Check Your Phone’s Settings
The first step is to check your phone’s settings to ensure that WiFi calling is enabled. Here’s how to do it:
- Go to your phone’s Settings app
- Scroll down and select “Connections”
- Tap on “Wi-Fi”
- Look for “Wi-Fi Calling” or “VoWiFi” and toggle the switch to enable it
If you don’t see the WiFi calling option in your settings, it’s likely that your carrier doesn’t support this feature or it’s not compatible with your phone model.
Check Your Carrier’s Support
As mentioned earlier, WiFi calling is a carrier-dependent feature. This means that not all carriers support WiFi calling, and even if they do, it may not be compatible with all phone models. Here are some popular carriers that support WiFi calling:
- Verizon
- AT&T
- T-Mobile
- Sprint
If your carrier is not on this list, you can check their website or contact their customer support to verify whether they support WiFi calling and whether it’s compatible with your Samsung phone model.
Check for Software Updates
Outdated software can sometimes cause issues with WiFi calling. Make sure your phone is running the latest software by checking for updates in the Settings app.
- Go to your phone’s Settings app
- Scroll down and select “Software update”
- Tap on “Download and install” if an update is available
Reset Network Settings
Sometimes, resetting your network settings can resolve issues with WiFi calling. Here’s how to do it:
- Go to your phone’s Settings app
- Scroll down and select “General management”
- Tap on “Reset”
- Select “Reset network settings”
This will reset all your network settings, including WiFi, Bluetooth, and mobile data. You’ll need to set up your WiFi networks and Bluetooth devices again after the reset.
Perform a Factory Reset
If all else fails, you can try performing a factory reset on your phone. This will erase all your data, so make sure to back up your phone before doing so.
- Go to your phone’s Settings app
- Scroll down and select “General management”
- Tap on “Reset”
- Select “Factory data reset”
After the factory reset, set up your phone and try enabling WiFi calling again.
Common Issues with WiFi Calling on Samsung
While troubleshooting the issue, you may encounter some common problems with WiFi calling on your Samsung phone.
PHONE CAN’T FIND WiFi NETWORK
If your phone can’t find a WiFi network, try the following:
- Restart your phone and WiFi router
- Move closer to the WiFi router
- Check your WiFi settings to ensure that WiFi is enabled
WiFi CALLING NOT WORKING IN CERTAIN AREAS
If WiFi calling is not working in certain areas, it may be due to weak WiFi signals or interference from other devices. Try the following:
- Move to a different location with a stronger WiFi signal
- Restart your WiFi router
- Check for nearby devices that may be causing interference
Conclusion
WiFi calling is a convenient feature that allows you to make and receive calls using a WiFi network. However, many Samsung users have reported difficulties in accessing this feature. By following the troubleshooting steps outlined in this article, you should be able to find and enable WiFi calling on your Samsung phone. Remember to check your phone’s settings, carrier support, software updates, and network settings to ensure that WiFi calling is enabled and working correctly. If all else fails, you can try performing a factory reset or contacting your carrier’s customer support for further assistance.
Why don’t I see WiFi calling on my Samsung phone?
You may not see WiFi calling on your Samsung phone because it’s not enabled by default. WiFi calling, also known as Voice over WiFi (VoWiFi), is a feature that allows you to make and receive calls using a WiFi network instead of your cellular network. Not all Samsung phones support WiFi calling, and even if they do, it may not be available on all carriers or in all regions.
Check your phone’s settings to see if WiFi calling is available. Go to Settings > Connections > Wi-Fi > Advanced > Wi-Fi calling. If you don’t see this option, it may not be available on your phone or with your carrier. You can also check with your carrier to see if they support WiFi calling and if it’s available in your area.
Is WiFi calling the same as VoLTE?
No, WiFi calling and VoLTE (Voice over LTE) are not the same thing, although they are related. VoLTE is a technology that allows you to make voice calls using a 4G LTE network, which provides a higher quality and more reliable connection than traditional voice calls. WiFi calling, on the other hand, uses a WiFi network to make and receive calls.
While both technologies allow for voice calls, they use different networks and have different requirements. VoLTE requires a 4G LTE connection, while WiFi calling requires a WiFi network. Some phones and carriers support both VoLTE and WiFi calling, but they are separate features with different uses.
Do I need to configure anything to use WiFi calling?
To use WiFi calling, you typically don’t need to configure anything on your phone. If your phone supports WiFi calling and your carrier offers the service, it should work automatically when you’re connected to a WiFi network. However, you may need to enable WiFi calling in your phone’s settings, as mentioned earlier.
Keep in mind that WiFi calling may not work on all WiFi networks, and the quality of the connection may vary depending on the network. Some public WiFi networks may block or throttle WiFi calling, so you may not be able to use it in all locations.
Will WiFi calling work when I’m roaming?
WiFi calling may not work when you’re roaming, depending on your carrier and the country you’re in. Some carriers may not support WiFi calling when roaming, or they may have specific requirements or restrictions for using the feature.
Even if your carrier supports WiFi calling when roaming, the quality of the connection may vary, and you may experience dropped calls or poor call quality. It’s a good idea to check with your carrier to see if they support WiFi calling when roaming and what the requirements and limitations are.
Is WiFi calling free?
WiFi calling may not be free, depending on your carrier and your plan. Some carriers may charge for WiFi calling, especially when you’re roaming. Even if your carrier doesn’t charge for WiFi calling, you may still incur data charges for the WiFi connection.
Check with your carrier to see if they charge for WiFi calling and what the rates are. You should also check your data plan to see if it includes WiFi calling and what the data limits are.
Can I use WiFi calling with any WiFi network?
You may not be able to use WiFi calling with any WiFi network. Some public WiFi networks, such as those at coffee shops or airports, may block or throttle WiFi calling. Additionally, some home WiFi networks may not support WiFi calling.
Your carrier may also have specific requirements for the WiFi network, such as a minimum speed or quality of service. Check with your carrier to see if they have any specific requirements for using WiFi calling on a particular network.
Will WiFi calling affect my battery life?
WiFi calling can affect your battery life, especially if you’re using a weak or unstable WiFi connection. WiFi calling can consume more power than traditional voice calls, especially if you’re making frequent calls or using video calling.
However, modern Samsung phones are designed to manage power consumption efficiently, and the impact of WiFi calling on battery life should be minimal. You can also take steps to conserve battery life, such as turning off unnecessary features or reducing screen brightness.