Are you tired of dealing with a PS4 that refuses to connect to your WiFi network? You’re not alone. Many gamers have experienced this frustrating issue, and it can be caused by a variety of factors. In this article, we’ll explore the possible reasons why your PS4 won’t connect to WiFi and provide you with step-by-step solutions to get you back online.
Understanding the Basics of PS4 WiFi Connectivity
Before we dive into the troubleshooting process, it’s essential to understand how your PS4 connects to the internet. The PS4 uses a wireless adapter to connect to your WiFi network, and this adapter operates on the 2.4 GHz frequency band. The console also supports the 5 GHz frequency band, but this is only available on the PS4 Pro and PS4 Slim models.
To connect to the internet, your PS4 needs to be configured with your WiFi network’s SSID (network name) and password. You can do this by going to the Settings menu on your console and selecting Network > Set Up Internet Connection.
Common Causes of PS4 WiFi Connectivity Issues
So, why won’t your PS4 connect to WiFi? Here are some common causes of this issue:
- Weak WiFi Signal: If your PS4 is too far away from your WiFi router, you may experience connectivity issues. Try moving your console closer to the router to see if this resolves the problem.
- Incorrect WiFi Password: Double-check that you’ve entered the correct WiFi password on your PS4. If you’re still having trouble, try resetting your WiFi password and then re-entering it on your console.
- Outdated PS4 Software: Make sure your PS4 is running the latest software. You can check for updates by going to the Settings menu and selecting System Software Update.
- Interference from Other Devices: Other devices on your network, such as cordless phones and microwaves, can interfere with your WiFi signal. Try switching off these devices to see if this resolves the issue.
- Router Configuration Issues: Your router’s configuration may be causing connectivity issues with your PS4. Try restarting your router or contacting your internet service provider for assistance.
Troubleshooting Steps to Resolve PS4 WiFi Connectivity Issues
If you’ve checked the common causes of PS4 WiFi connectivity issues and you’re still having trouble, try the following troubleshooting steps:
Restart Your PS4 and Router
Sometimes, simply restarting your PS4 and router can resolve connectivity issues. To do this:
- Turn off your PS4 and unplug it from the power outlet.
- Turn off your router and unplug it from the power outlet.
- Wait for 30 seconds and then plug in your router.
- Wait for your router to boot up and then plug in your PS4.
- Turn on your PS4 and try connecting to the internet.
Check Your WiFi Network’s SSID and Password
Make sure you’ve entered the correct WiFi network’s SSID and password on your PS4. To do this:
- Go to the Settings menu on your PS4 and select Network > Set Up Internet Connection.
- Select your WiFi network’s SSID from the list of available networks.
- Enter your WiFi password and select OK.
Forget Your WiFi Network
If you’re still having trouble connecting to the internet, try forgetting your WiFi network on your PS4. To do this:
- Go to the Settings menu on your PS4 and select Network > Set Up Internet Connection.
- Select your WiFi network’s SSID from the list of available networks.
- Select Forget Network and then select OK.
Reset Your PS4’s Network Settings
If you’re still having trouble, try resetting your PS4’s network settings. To do this:
- Go to the Settings menu on your PS4 and select Network > Set Up Internet Connection.
- Select Reset Network Settings and then select OK.
Advanced Troubleshooting Steps
If you’ve tried the above troubleshooting steps and you’re still having trouble, it may be worth trying some advanced troubleshooting steps.
Check Your Router’s DNS Settings
Your router’s DNS settings may be causing connectivity issues with your PS4. To check your router’s DNS settings:
- Log in to your router’s web interface using a computer or mobile device.
- Look for the DNS settings section and check that the DNS servers are set to obtain automatically.
- If the DNS servers are set to manual, try changing them to obtain automatically.
Check Your PS4’s MTU Settings
Your PS4’s MTU (Maximum Transmission Unit) settings may be causing connectivity issues. To check your PS4’s MTU settings:
- Go to the Settings menu on your PS4 and select Network > Set Up Internet Connection.
- Select Advanced Settings and then select MTU Settings.
- Check that the MTU is set to 1500. If it’s set to a different value, try changing it to 1500.
Conclusion
If your PS4 won’t connect to WiFi, there are several troubleshooting steps you can try to resolve the issue. By understanding the basics of PS4 WiFi connectivity and checking for common causes of connectivity issues, you can often resolve the problem quickly and easily. If you’re still having trouble, try some advanced troubleshooting steps, such as checking your router’s DNS settings and your PS4’s MTU settings. With a little patience and persistence, you should be able to get your PS4 back online in no time.
| Issue | Solution |
|---|---|
| Weak WiFi Signal | Move your PS4 closer to your WiFi router |
| Incorrect WiFi Password | Double-check that you’ve entered the correct WiFi password on your PS4 |
By following these steps and checking for common causes of connectivity issues, you should be able to resolve the problem and get your PS4 back online.
Why is my PS4 not connecting to WiFi?
Your PS4 may not be connecting to WiFi due to a variety of reasons. It could be a problem with your internet connection, your router, or the console itself. First, try restarting your router and PS4 to see if that resolves the issue. If the problem persists, you may need to troubleshoot further to identify the root cause.
If you’re still having trouble, try checking your WiFi network’s password and ensure it’s correct. You can also try moving your PS4 closer to your router to see if the connection improves. If none of these steps work, it may be worth resetting your PS4’s network settings or seeking further assistance from your internet service provider.
How do I reset my PS4’s network settings?
To reset your PS4’s network settings, go to Settings > Network > Set Up Internet Connection > Custom. Then, select your WiFi network from the list of available networks and enter your password. If you’re still having trouble, you can try resetting your PS4’s network settings to their default values. To do this, go to Settings > Initialization > Restore Default Settings.
Resetting your PS4’s network settings will erase all of your customized network settings, so you’ll need to set them up again. This can be a bit of a hassle, but it may be necessary to resolve connectivity issues. Be sure to write down your WiFi network’s password and any other important network settings before resetting them, so you can easily set them up again.
Why does my PS4 keep disconnecting from WiFi?
If your PS4 keeps disconnecting from WiFi, it could be due to a weak signal or interference from other devices. Try moving your PS4 closer to your router to see if the connection improves. You can also try switching to a wired Ethernet connection, which is generally more stable than WiFi.
If you’re still experiencing disconnections, try restarting your router and PS4 to see if that resolves the issue. You can also try updating your router’s firmware or replacing it with a newer model. Additionally, try reducing interference from other devices by switching them off or moving them away from your router.
How do I update my PS4’s WiFi drivers?
To update your PS4’s WiFi drivers, go to Settings > System Software Update. If an update is available, select “Update Now” to download and install it. This will update your PS4’s system software, including its WiFi drivers.
Keep in mind that updating your PS4’s system software will restart your console, so be sure to save any open games or applications before doing so. It’s also a good idea to back up your data before updating, in case anything goes wrong.
Why won’t my PS4 connect to my 5GHz WiFi network?
The PS4 only supports 2.4GHz WiFi networks, so it won’t be able to connect to a 5GHz network. If you’re trying to connect to a dual-band router, try switching to the 2.4GHz network instead.
If you’re not sure which network your router is broadcasting, check your router’s settings or documentation. You can also try using a WiFi analyzer app to scan for available networks and determine which one is 2.4GHz.
How do I troubleshoot my PS4’s WiFi connection?
To troubleshoot your PS4’s WiFi connection, start by restarting your router and PS4 to see if that resolves the issue. If the problem persists, try checking your WiFi network’s password and ensure it’s correct. You can also try moving your PS4 closer to your router to see if the connection improves.
If none of these steps work, try checking your router’s settings to ensure that WiFi is enabled and that your PS4 is allowed to connect. You can also try resetting your PS4’s network settings or seeking further assistance from your internet service provider.
What are some common PS4 WiFi error codes?
Some common PS4 WiFi error codes include NW-31201-7, NW-31205-1, and NW-31456-9. These error codes can indicate a variety of issues, including problems with your internet connection, your router, or the console itself.
If you’re seeing one of these error codes, try restarting your router and PS4 to see if that resolves the issue. You can also try checking your WiFi network’s password and ensure it’s correct, or try moving your PS4 closer to your router to see if the connection improves. If none of these steps work, you may need to seek further assistance from your internet service provider.