As smart home technology becomes increasingly integrated into our lives, devices like the Ring Video Doorbell and Ring Security Cameras are becoming essential for home security and convenience. These devices rely on a stable Wi-Fi connection to function, allowing you to see who’s at your door, receive alerts, and communicate with visitors remotely. However, there are times when you might need to change the Wi-Fi network your Ring device is connected to. This could be due to a router upgrade, a change in your internet service provider, or simply moving your Ring device to a different location within your home that benefits from a different Wi-Fi signal. This comprehensive guide will walk you through the process of changing your Ring Wi-Fi network, ensuring your smart home security remains uninterrupted.
Why You Might Need to Change Your Ring Wi-Fi Network
Understanding the reasons behind this necessary task can help you prepare and execute the process smoothly.
Router Upgrade or Replacement
The most common reason for changing your Ring’s Wi-Fi network is upgrading your home router or internet equipment. New routers often come with enhanced features, better speeds, and improved Wi-Fi coverage. When you switch to a new router, your Wi-Fi network name (SSID) and password will likely change, requiring your Ring device to reconnect to the new network.
New Internet Service Provider (ISP)
Similarly, if you switch to a different ISP, you’ll typically receive new modem and router equipment, necessitating a Wi-Fi network change for all your connected smart home devices, including your Ring.
Moving Your Ring Device
Sometimes, you might relocate your Ring Video Doorbell or camera to a different part of your home where the Wi-Fi signal strength is better. If this new location is within range of a different Wi-Fi network (e.g., a mesh Wi-Fi system with multiple access points), or if your current network has dead spots, you’ll need to update your Ring’s connection.
Password Changes
Even if you don’t change your router, you might decide to change your Wi-Fi password for security reasons. Any change to your network’s credentials will require your Ring device to be updated.
Network Troubleshooting
In rare cases, if your Ring device is experiencing persistent connectivity issues, a fresh connection to your Wi-Fi network, even if it’s the same network, can sometimes resolve the problem. This involves essentially ‘re-adding’ the device to your network settings.
Preparing for the Wi-Fi Network Change
Before you dive into the process, a little preparation goes a long way in ensuring a seamless transition.
Gather Necessary Information
The most crucial piece of information you’ll need is your new Wi-Fi network’s SSID (network name) and password. Ensure you have these readily available. It’s also helpful to know the 2.4 GHz band password specifically, as most Ring devices primarily operate on this frequency for wider compatibility and better range, although some newer models support 5 GHz.
Ensure Your Ring Device is Powered
Your Ring device needs to be powered on and within a reasonable range of your Wi-Fi router during the setup process. For battery-powered Ring devices, ensure they have sufficient charge. For wired Ring devices, confirm they are receiving power.
Download the Ring App
The entire process of changing your Ring Wi-Fi network is managed through the Ring app on your smartphone or tablet. If you don’t already have it installed, download it from the Apple App Store or Google Play Store and create or log in to your Ring account.
How to Change Your Ring Wi-Fi Network: Step-by-Step
The method for changing your Wi-Fi network varies slightly depending on whether you’re setting up a new device or updating an existing one. However, the core process involves resetting the device’s network connection and then guiding it to the new Wi-Fi.
Method 1: Using the Ring App to Reconnect an Existing Device
This is the most common scenario. If your Ring device is already set up and you just need to switch networks, follow these steps:
- Open the Ring App: Launch the Ring app on your smartphone or tablet and log in to your account.
- Select Your Device: From the dashboard, tap on the Ring device whose Wi-Fi network you want to change.
- Navigate to Device Settings: Once you’re on the device’s control screen, tap the gear icon (Settings) in the top right corner.
- Find Network Settings: Scroll down and tap on “Device Health.”
- Change Wi-Fi Network: Under the “General” section, you should see an option for “Wi-Fi Network” or “Change Wi-Fi Network.” Tap on this.
- Initiate Setup: The app will prompt you to “Scan for new networks” or “Setup a new device.” Tap on the option to set up a new device or reconnect.
- Follow On-Screen Prompts: The app will guide you through the process of putting your Ring device into setup mode. This usually involves pressing and holding a button on the device itself for a few seconds until a light or sound indicates it’s ready.
- For Video Doorbells, this is typically the setup button on the back or top.
- For Stick Up Cams or Spotlight Cams, it’s usually the small button on the top of the camera.
- Connect to Ring’s Temporary Wi-Fi: Your phone will temporarily disconnect from your home Wi-Fi and connect to a Wi-Fi network broadcast by your Ring device. The network name will usually be “Ring-[a series of numbers and letters]”.
- Select Your New Wi-Fi Network: Once your phone is connected to the Ring’s temporary network, the Ring app will scan for available Wi-Fi networks. Select your new Wi-Fi network’s SSID from the list.
- Enter Your New Wi-Fi Password: Carefully enter the password for your new Wi-Fi network. Double-check for any typos, as passwords are case-sensitive.
- Connect and Test: The Ring device will now attempt to connect to your new Wi-Fi network. This process can take a minute or two. Once connected, the app will confirm the successful connection. You may be prompted to test the connection by performing a live view.
Method 2: Resetting the Ring Device and Setting Up as New
If the above method doesn’t work, or if you’re encountering persistent issues, you might need to perform a factory reset on your Ring device and set it up again as if it were a brand new installation. This will erase all previous settings, including Wi-Fi configurations.
- Locate the Reset Button: The reset button’s location varies by device.
- For most Ring Video Doorbells, it’s a small, recessed button on the back of the device, often near the mounting bracket or power cable. You might need a paperclip or a small screwdriver to press it.
- For Ring Stick Up Cams and Spotlight Cams, the setup/reset button is usually a small button located on the top of the camera unit.
- Perform the Reset:
- For battery-powered devices, remove the battery pack first. Then, press and hold the setup button for about 20 seconds. Reinsert the battery pack.
- For wired devices, with the device powered, press and hold the setup button for about 20 seconds.
- A solid white light or a blinking blue light (depending on the model) often indicates the reset is complete.
- Open the Ring App: Launch the Ring app and log in.
- Add a New Device: Tap the menu icon (three lines) in the top left corner and select “Set Up a Device.”
- Select “Ring Doorbells” or “Security Cams”: Choose the type of Ring device you are setting up.
- Scan the QR Code: The app will ask you to scan the QR code located on your Ring device. This code is usually on the back or the device packaging. If you can’t find it, there’s an option to enter it manually.
- Follow On-Screen Prompts: The app will then guide you through the rest of the setup process, which is identical to setting up a new Ring device for the first time. This will include connecting to the Ring’s temporary Wi-Fi, selecting your new Wi-Fi network, and entering the password.
Troubleshooting Common Wi-Fi Connection Issues
Even with careful steps, sometimes things don’t go as planned. Here are some common issues and how to address them:
Incorrect Wi-Fi Password
This is the most frequent culprit. Ensure you are entering the Wi-Fi password exactly as it appears, paying attention to capitalization and special characters. If you’re unsure, try logging into your router’s admin page or checking the sticker on your router for the default password.
Incorrect Wi-Fi Network Selected
Make sure you’re selecting the correct SSID from the list of available networks. If you have a dual-band router, ensure you’re connecting to the 2.4 GHz network unless your Ring device specifically supports and is configured for 5 GHz.
Weak Wi-Fi Signal
If your Ring device is too far from your router, or if there are significant obstructions (thick walls, metal objects), the Wi-Fi signal might be too weak to establish a stable connection. Consider moving your router closer to the Ring device, or vice versa, or investing in a Wi-Fi extender or mesh Wi-Fi system.
Router Not Broadcasting SSID
If your Wi-Fi network name is hidden (SSID broadcast is disabled), your Ring device won’t be able to find it automatically. You’ll need to manually enter the SSID and password in the Ring app.
Interference from Other Devices
Microwave ovens, cordless phones, and Bluetooth devices can sometimes interfere with Wi-Fi signals. Try to minimize potential interference during the setup process.
Ring Device Not in Setup Mode
Ensure your Ring device is actively in setup mode when the Ring app is prompting for it. If the light on the device isn’t blinking as expected, try holding the setup button again.
Firmware Issues
Occasionally, outdated firmware on your Ring device or router can cause connectivity problems. Ensure both are running the latest available firmware.
Optimizing Your Ring Device’s Wi-Fi Connection
Once your Ring device is successfully connected to your new Wi-Fi network, it’s a good idea to optimize its performance.
Signal Strength Check
In the Ring app, under “Device Health,” you can check the “Signal Strength” or “Wi-Fi Signal.” Ideally, you want a “Good” or “Excellent” signal. If it’s “Fair” or “Poor,” consider the troubleshooting steps for weak signals.
Router Placement
Place your router in a central location in your home, away from obstructions and potential sources of interference.
Wi-Fi Extenders or Mesh Systems
For larger homes or areas with weak Wi-Fi, a Wi-Fi extender or a mesh Wi-Fi system can significantly improve signal strength and coverage, ensuring your Ring device has a reliable connection.
Band Steering (if applicable)
If your router supports band steering, it can automatically direct devices to the optimal Wi-Fi band (2.4 GHz or 5 GHz). Most Ring devices perform best on the 2.4 GHz band due to its better range and penetration.
By following these detailed steps, you can confidently change your Ring Wi-Fi network and maintain the seamless operation of your smart home security system. Remember to be patient during the process, and if you encounter persistent issues, consulting Ring’s official support resources or your router manufacturer’s documentation can provide further assistance.
Why would I need to change my Ring Wi-Fi network?
You might need to change your Ring Wi-Fi network for several reasons. The most common is if you’ve recently upgraded your internet service, changed your Wi-Fi password, or switched to a new router or Wi-Fi network altogether. If your Ring device is no longer connecting to your home’s internet, or if you’ve experienced a significant improvement in your Wi-Fi signal by moving to a new network, updating the connection is essential for the device’s functionality.
Updating your Wi-Fi network can also be beneficial for security reasons. If you suspect your current Wi-Fi password may have been compromised, or if you’re moving to a more robust security protocol, changing the network your Ring device is connected to ensures your device remains secure and protected from unauthorized access.
What are the prerequisites before starting the process of changing my Ring Wi-Fi network?
Before you begin the process of changing your Ring Wi-Fi network, ensure you have your new Wi-Fi network’s name (SSID) and password readily available. It’s also crucial to have your Ring app open and logged into your account on a smartphone or tablet that is currently connected to the Wi-Fi network you intend to connect your Ring device to.
Additionally, make sure your Ring device is powered on and within reasonable proximity to your Wi-Fi router for a stable connection during the update process. Having a good understanding of your home’s Wi-Fi setup and knowing how to access your router’s settings if necessary can also be helpful, although the Ring app typically guides you through the necessary steps.
How do I initiate the Wi-Fi network change within the Ring app?
To initiate the Wi-Fi network change within the Ring app, you’ll first need to navigate to your Ring device’s settings. Typically, you can do this by opening the app, selecting the specific Ring device you want to update, and then tapping on the gear icon for device settings.
Once you are in the device settings, look for an option related to “Device Health” or “Wi-Fi Settings.” Within this section, you should find an option to “Change Wi-Fi Network” or a similar prompt. Tapping this will initiate the process, and the app will guide you through reconnecting your Ring device to your new Wi-Fi credentials.
What happens if my Ring device doesn’t automatically reconnect after I’ve changed the Wi-Fi network?
If your Ring device doesn’t automatically reconnect after you’ve changed the Wi-Fi network, it usually indicates a problem with the entered credentials or a weak Wi-Fi signal. You should first double-check that you’ve entered the correct Wi-Fi name (SSID) and password for your new network. Ensure there are no typos, and that capitalization is accurate, as Wi-Fi passwords are case-sensitive.
If the credentials are correct, try moving your Ring device closer to your Wi-Fi router to improve the signal strength. You might also consider restarting both your Ring device and your Wi-Fi router. After restarting, attempt the Wi-Fi network change process again through the Ring app, paying close attention to each step.
Can I change the Wi-Fi network for multiple Ring devices at once?
No, you cannot change the Wi-Fi network for multiple Ring devices simultaneously in a single operation. The process of updating the Wi-Fi connection is specific to each individual Ring device. Therefore, you will need to repeat the Wi-Fi network change steps for each Ring device you wish to reconnect to a new network.
While it’s a manual process for each device, it ensures that each Ring product is properly configured to connect to your intended Wi-Fi network. This individual approach helps prevent potential errors and allows you to verify each device’s connection before moving on to the next.
What should I do if I forget my new Wi-Fi password during the process?
If you forget your new Wi-Fi password during the process of changing your Ring Wi-Fi network, you will need to retrieve it from your router or your internet service provider. Most routers have the Wi-Fi name and password printed on a sticker on the device itself. Alternatively, you can often access your router’s administration page through a web browser to view or reset your Wi-Fi password.
If you cannot locate your Wi-Fi password or access your router’s settings, contact your internet service provider for assistance. They can guide you through the process of retrieving or resetting your Wi-Fi password. Once you have your correct Wi-Fi credentials, you can then proceed with the Wi-Fi network change for your Ring device.
Are there any potential issues or troubleshooting tips I should be aware of when changing my Ring Wi-Fi network?
A common issue when changing your Ring Wi-Fi network is entering the incorrect Wi-Fi name (SSID) or password. Ensure you are using the exact network name and password, paying close attention to case sensitivity. If you have a dual-band router (2.4GHz and 5GHz), make sure you are connecting your Ring device to the appropriate band; most Ring devices work best on the 2.4GHz band.
If your Ring device still struggles to connect, consider the proximity of your device to the router; a weak signal can cause connection failures. Moving the device closer or checking your router’s signal strength can help. It’s also a good practice to restart your Ring device and router before attempting the network change again. If problems persist, check the Ring app for any specific troubleshooting messages or consult Ring’s support resources for more detailed guidance.